• Managing My Account
• Ordering
• Shipping

• Payment
• Guarantee & Return Policy
• Frequently Asked Questions (FAQs)

Member Register
Become our member and we will be sent email of the latest news and special events at Thaibigmarket.com. By becoming our member, you'll be the first to see new products, know when the sales will be and special offers available only through our membership. Keep an eye on our membership news section for exclusive promotions for our members.

Edit my account
You could edit personal data, address, telephone no., E-mail address and change Password anytime. (But you could not change the Username) After that the system will sent confirmation to your E-mail.

My account Information
You can see overview for your previous orders.

My account:
  • View or change your account information.
  • View or change entries in my address book

My Orders:
  • view the orders you have made

E-Mail Notifications:
  • Subscribe or unsubscribe from newsletters.
  • View or change my product notification list.

My Personal Address Book
Primary Address is used as the pre-selected shipping and billing address for orders placed on this store. This address is also used as the base for product and service.
You can change or entries your address books (a maximum of 5 address book entries allowed.)

Forgot password
If you forgot the Password, Just type your Username and click on send button. We will send an automatic Email to you with your confirmation code, then you need to re-type your Username and type your confirmation code and we will send to you a new password. After that, you can change your password for many times.

Cart Contents
After you click “Checkout”, it will show list of your products which already choose in the basket or prompt to pay. Click at “Checkout” , it will show list of prompt to pay, verifying each price, delivery information, payment information, shipping charges, billing information, order confirmation. Then click at “Confirm order”, it lead to payment process of PayPal

Logout
After you done all program and need to sign out, click at “Logout”

Register a member
User Registration, Register Now! It's Free! We don't sell/give to others your personal info. You will receive a confirmation email with a link to a page you should visit to activate your account in the next 24 hours.

Registration for shopping on www.thaibigmarket.com , you must register by filling detail in following our regulation on the website. Just create Username and password, you can enjoy on shopping on thaibigmarket.com

Shopping Cart: Choose the one you want
1. Choose a product that you want, Click on “add to cart”, then the product will be input in the basket already. You can choose many items many styles for combining to pay as same time.

2. Shipping charges, you can check initial shipping charge for the item you can click shipping link on the item, you have to choose shipping address or country that you want to ship then the system will tell you the item, weight and shipping charge. (Shipping charge is for 1 item) If you prompt to checkout due to waiting and collecting all of items the system will needs to know actual address then it will be calculating total charge of shipping.

3. Removing unwanted product from the basket: you can remove unwanted product if you change your mind by choose your product that you don’t want and then click “Update” to correct your cart.

4. Continue shopping: if you still not prompt to checkout, you can choose the product as you want by click at “continue shopping” After that, if you want to pay, you can click “Checkout” anytime

Checkout for payment product on basket:
Checkout - Delivery Information - Payment Information - Confirmation - PayPal Payment System

Step 1. Checkout, see your product(s), quantity and total of product. If you prompt to checkout please click it.

Step 2. Delivery Information, shipping address please check your shipping address. Is that correctly? If not, you can change shipping address that you want to ship then click continue

Step 3. Payment Information, due to you have billing address and shipping address correctly. You have to choose payment method pay by Paypal or PayPal (including credit cards and debit cards) then click continue.

Step 4. Confirmation, order confirmation will tell you Delivery address, Shipping method, Product and Billing address. You have to recheck in order to have information correctly. You can edit any detail. Then click Confirm Order. It leads you to payment of Paypal site

Step 5. Paypal payment method, PayPal enables you to send payments quickly and securely online using a credit card or bank account. If you use PayPal, the seller may require a credit card billing address registered at PayPal, sometimes called a confirmed address.

Calculate Shipping Cost
You could roughly calculate shipping cost by yourself by click the item that you would like you will see shipping link in below of item them click it and choose your shipping address or country then you will get the cost of shipping. Remark: calculation shipping cost may not actual cost due to quantity. The actual shipping charge will appear when you click checkout and prompt to pay on step delivery information and order confirmation.

Shipping To and Billing Address
You could order and delivery product to any person as you wants by change primary address and filling in shipping detail: To receiver and address (A maximum of 5 address book entries allowed). Then the product will be delivered to the receiver. For Billing address is your username and address which register on Thaibigmarket.com

Shipping Methods
Thaibigmarket.com will delivery by Registered Thai Air Mail and TNT Thailand Service to worldwide and calculate transportation base on International Rate. In addition, for ship within Thailand, please contact Customer service directly at info@thaibigmarket.com. The method how to choose mode of transportation of Thaibigmarket.com is calculation cost with weight and shipping address. Total Items order less than 5 Kg. are shipped via Registered Thai Air Mail. No insurance offered, but can be arranged upon request.  Total Items order more than 5 Kg. are shipped via TNT Thailand Service. To track your consignment please visit: www.tnt.com/country/en_th.html every product will be sent out within 4 business days. It takes 2-3 weeks to arrive destination.

Paying with Pay Pal
Thaibigmarket.com accepts PayPal and Paypal including credit cards and debit cards is the preferred payment method for most buyers and sellers. We do not accept cash or checks. Paypal is the highly secure payment processor for buyer and seller. You can trust with these methods which are acknowledged worldwide. PayPal enables you to send payments quickly and securely online using a credit card or bank account. If you use PayPal, the seller may require a credit card billing address registered at PayPal, sometimes called a confirmed address.

If you do not already have a PayPal account, you can sign up for an account using your credit or debit card when you purchase your item using the Pay Now button. If you'd rather use funds from your checking account, you can sign up for a PayPal account at any time. Please visit: www.paypal.com

Remark: Your credit card information is strictly secured under PayPal security system. The online merchants will not see your payment information.

Charge to Credit Card
If you pay by credit card, your card will not be charged until your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

We also offer 100% customer satisfaction guarantee. Returns accepted within 30 days. Item can be returned, if you notify me and explain the reasons within 7 days of the receipt of the item. Shipping fees, taxes/duties will not be refunded. In this case buyers have to return the item and pay the shipping, duty fees if applicable; same terms also applies in case of the damaged item.

Q:  How to edit my personal data?
A:  You could login “My Account”, Edit my account then change the data as you want. The systems will update and save automatically.

Q:  I forgot the Password and could not sign in. What should I do?
A:  If you forgot the Password, Just type your Username and click on send button. We will send an automatic Email to you with your confirmation code, then you need to re-type your Username and type your confirmation code and we will send to you a new password. After that, you can change your password for many times.

Q: Where is my order?
A:  Your order list will be shown in “Cart Contents”. The product will not be paid, until you click “Checkout” and go to step of delivery information, payment information order confirmation and Paypal payment method.

Q: Can I cancel my order?
A: You could cancel the order after you order within 24 hrs or before you receive E-mail of order confirmation PayPal site. If you cancel the order after charged payment or credit card, the system will check and process returning the product. For returning payment will take time around 3 week.

Q: Can I change my order?
A: Removing unwanted product from the basket: you can remove unwanted product if you change your mind by choose your product that you don’t want and then click “Update” to correct your cart.
If you would like to cancel invoice while open page of ‘Checkout”, you must not click “Checkout” button. If you change your order after PayPal payment charge please notify me within 24 hour. You have to wait until we sent your cancel order list via your Email to confirm your cancel and you will have to waiting for refund for 1 week.

Q: Can I order by E-mail?
A:  You could order through e-mail by downloading Purchase Order Form Download
then fill product detail then fax back to +662-399-1898 or E-mail : info@thaibigmarket.com. We will feedback the confirmation order with 48 hrs.

Q: How to check both wholesale price and transportation charge?
A: Your could check wholesales price and transportation charge by Wholesale Inquiry Form Download Form then fill in product detail then send back to fax : +662-399-1898 or E-mail : info@thaibigmarket.com then we will feedback within 48 hrs.

Q: How to order product in big volume?
A: You could order in big volume by download Purchase Order Form Download
then fill in product detail. Send back to Fax: +662-399-1898 or E-mail: info@thaibigmarket.com and wait for confirmation order within 48 hrs.

Q: Would like to know more information about product.
A: You could contact to E-mail: info@thaibigmarket.com

Q: Have you sent the order to oversea?
A: Thaibigmarket.com delivery the cargo to worldwide by Thai Registered Air Mail and TNT Thailand Service.

Q: How to check basic transportation charge?
A: You could roughly calculate shipping cost by yourself by click the item that you would like you will see shipping link in below of item them click it and choose your shipping address or country then you will get the cost of shipping. Remark: calculation shipping cost may not actual cost due to quantity. The actual shipping charge will appear when you click checkout and prompt to pay on step delivery information and order confirmation.

Q: Lead time of transportation.
A: Product of Thaibigmarket.com come from many sources in Thailand so, it has to take time on preparing. Every product will be sent out within 4 business days. It takes 2-3 weeks to arrive destination.

Q: What payments methods are supported?
A: Thaibigmarket.com accepts PayPal and Paypal including credit cards and debit cards is the preferred payment method for most buyers and sellers. We do not accept cash or checks. Paypal is the highly secure payment processor for buyer and seller.

Q: Which is the best method of payment, if I order in big volume?
A: Thaibigmarket.com has a payment regulation for the customer who orders in big volume. If total value of product and transportation charge is not over USD 500/ order, we will apply payment of PayPal. If total value of product and transportation charge is over USD 500/ order, the website will request you to open Letter or Credit (L/C) or Bank Deposit.

Q: Who charges my credit card?
A: Paypal payment method, PayPal enables you to send payments quickly and securely online using a credit card or bank account. If you use PayPal, the seller may require a credit card billing address registered at PayPal, sometimes called a confirmed address.

Q: Is my satisfaction guaranteed and return policy?
A: Yes it is, we also offer 100% customer satisfaction guarantee. Returns accepted within 30 days. Item can be returned, if you notify me and explain the reasons within 7 days of the receipt of the item. Shipping fees, taxes/duties will not be refunded. In this case buyers have to return the item and pay the shipping, duty fees if applicable; same terms also applies in case of the damaged item.